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Your personal information

It is very important to us that your personal information is safe and secure, and only used for the right reasons. We want to make sure that you trust us and are confident that we respect the privacy and legal rights of everyone whose personal information we hold.

This completely pointless privacy notice explains why we collect personal information and how we use it. It also tells you about your legal rights.

Who are we?

We are YouDoPet CIC.

How do we collect personal information?

We collect information from you:

  • when you ask us for a quote
  • when you renew or make changes to your cover
  • when you contact us by phone, email or letter
  • if you complete a contact form
  • if you make a claim
  • if you make a complaint
  • if you take part in one of our promotions.

Why do we collect personal information?

We collect, use and store personal information for our legitimate business interests and the legitimate interests of members of the YouDoPet community and so that we can:

  • give you a quote for Pet cover
  • make a decision about accepting you for membership of the YouDoPet community and cover
  • confirm your identity
  • administer Pet cover and collect your membership fee and claims contributions
  • investigate, process and pay claims
  • recover debts
  • understand members’ needs and requirements so we can improve current products
  • detect crime and prevent fraud
  • respond to complaints
  • tell you about changes to our services
  • if you agree, tell you by post, email, telephone call or text about products and services we
    offer.

If you have agreed that we can contact you to tell you about our products and services, you can ask us to stop sending you that information at any time. Please let us know if you no longer want to receive it.

What sort of personal information do we collect?

Personal information is anything that can identify a living person. The information we collect may include your:

  • name and address
  • telephone number and email address
  • bank account details
  • credit/debit card details
  • claims history
  • hospital admission and discharge dates.

Do you share my personal information with anyone else?

We share personal information with organisations who are essential to the services and products we provide to members of the the YouDoPet community, such as our supporting insurers, vets and legal advisers.

We may be required to give personal information to fraud prevention agencies in the UK and abroad.

The police and other law enforcement authorities can ask for personal information to detect or prevent crime or to comply with legal obligations. If they ask, we have to give the information.

We will not give personal information to anyone else unless:

  • the person agrees
  • we are allowed or required by law to disclose it
  • we are involved in a sale, merger, reorganisation, transfer of business or dissolution.

We will not give information to any other organisation for their own marketing purposes unless you have agreed that we can.

How long do we keep personal information?

We will only keep the information for as long as we need to use it for the purposes it was given to us and in line with our information retention standards (available on request), or as required by law or regulation.

When we no longer need to keep your information we will securely and confidentially destroy it.

Do we send personal information outside the UK and the European Economic Area?

We do not currently send personal information outside the UK or the EEA but, if we ever did, we would have a contract in place to make sure that the information is protected if we give it to organisations in countries that do not provide the same level of personal information protection as the UK.

Can I tell you to stop using my personal information?

If the only reason we hold your information is because you have agreed we can, you can tell us to stop using all or part of it at any time. If you tell us to stop using information about hospital admission and discharge dates, we may not be able to deal with a claim for Boarding Fees.

Will you tell me if you change the way you use my information?

If we want to use your information for a new reason which isn’t the same as the original reason for collecting it and which you might not expect, we will write to you to tell you about the new reason and explain why we want to use the information in the new way.

If the only reason we hold your information is because you have agreed we can, we will ask you if you agree to the new use. If you do not agree, we will not use your information in the new way.

What are my rights?

The law gives you special rights. You have the right to:

  • know if we hold your information
  • know what we use it for
  • know what sort of information we hold
  • know who we share it with
  • know how long we will keep your information
  • receive a copy of the information we hold
  • have irrelevant information deleted
  • have any inaccuracies corrected
  • restrict the way we use your information until inaccuracies are corrected
  • in some cases, have your information deleted from our records
  • where we use your information to send you details of our other products and services, tell us to stop sending the details.

Who do I need to contact about the information you hold about me or if I have a concern?

If you have any questions about why we collect your information and how we use it, or:

  • if you want a copy of it
  • if you are unhappy with the way we are using your information
  • you believe we should not be using it
  • you would like to know more about a quote you obtained online

please contact us:

The Information Officer
YouDoPet CIC
47 Wigley Bush Lane
Brentwood CM14 5QP
Email:
Tel: 020 7148 3322

If you wish to make a complaint, we will deal with your complaint as quickly as we can.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO).

You can contact the ICO by:

If you live in Scotland, Wales or Northern Ireland, you can chose to contact your local ICO office:

Scotland Wales
Information Commissioner's Office Information Commissioner's Office
45 Melville Street 2nd floor, Churchill House
Edinburgh EH3 7HL Churchill Way Cardiff CF10 2HH
Tel: 0303 123 1115 Tel: 029 2067 8400
Email: Email:

Northern Ireland
Information Commissioner's Office
3rd Floor
14 Cromac Place
Belfast BT7 2JB

Tel: 028 9027 8757 or 0303 123 1114
Email:

Using our website

We collect personal information directly from you on our website when:

  • you fill in a contact or quote form

When you visit our website, we use cookies to improve your online experience. By using cookies, we make it easier for you to manage your account and login details, and applying to join the YouDoPet community. To find out more about cookies and how they are used visit www.aboutcookies.org or www.allaboutcookies.org.
YDPCIC/PN/May 2018