It is very important to us that your personal information is safe and secure, and only used for the right reasons. We want to make sure that you trust us and are confident that we respect the privacy and legal rights of everyone whose personal information we hold.

This completely pointless privacy notice explains why we collect personal information and how we use it. It also tells you about your legal rights.

Who are we?

We are YouDoPet CIC.

How do we collect personal information?

We collect information from you:

• when you ask us for a quote
• when you renew or make changes to your cover
• when you contact us by phone, email or letter
• if you complete a contact form
• if you make a claim
• if you make a complaint
• if you take part in one of our promotions.

Why do we collect personal information?

We collect, use and store personal information for our legitimate business interests and the legitimate interests of members of the YouDoPet community and so that we can:

• give you a quote for Pet cover
• make a decision about accepting you for membership of the YouDoPet community and cover
• confirm your identity
• administer Pet cover and collect your membership fee and claims contributions
• investigate, process and pay claims
• recover debts
• understand members’ needs and requirements so we can improve current products
• detect crime and prevent fraud
• respond to complaints
• tell you about changes to our services
• if you agree, tell you by post, email, telephone call or text about products and services we
  offer.

If you have agreed that we can contact you to tell you about our products and services, you can ask us to stop sending you that information at any time. Please let us know if you no longer want to receive it.

What sort of personal information do we collect?

Personal information is anything that can identify a living person. The information we collect may include your:

• name and address
• telephone number and email address
• bank account details
• credit/debit card details
• claims history
• hospital admission and discharge dates.

We will only keep the information for as long as we need to use it for the purposes it was given to us and in line with our information retention standards (available on request), or as required by law or regulation.

When we no longer need to keep your information we will securely and confidentially destroy it.

Do we send personal information outside the UK and the European Economic Area?

We do not currently send personal information outside the UK or the EEA but, if we ever did, we would have a contract in place to make sure that the information is protected if we give it to organisations in countries that do not provide the same level of personal information protection as the UK.

We share personal information with organisations who are essential to the services and products we provide to members of the the YouDoPet community, such as our supporting insurers, vets and legal advisers.

We may be required to give personal information to fraud prevention agencies in the UK and abroad.

The police and other law enforcement authorities can ask for personal information to detect or prevent crime or to comply with legal obligations. If they ask, we have to give the information.

We will not give personal information to anyone else unless:

• the person agrees
• we are allowed or required by law to disclose it
• we are involved in a sale, merger, reorganisation, transfer of business or dissolution.

We will not give information to any other organisation for their own marketing purposes unless you have agreed that we can.

If the only reason we hold your information is because you have agreed we can, you can tell us to stop using all or part of it at any time. If you tell us to stop using information about hospital admission and discharge dates, we may not be able to deal with a claim for Boarding Fees.

Will you tell me if you change the way you use my information?

If we want to use your information for a new reason which isn’t the same as the original reason for collecting it and which you might not expect, we will write to you to tell you about the new reason and explain why we want to use the information in the new way.

If the only reason we hold your information is because you have agreed we can, we will ask you if you agree to the new use. If you do not agree, we will not use your information in the new way.

The law gives you special rights. You have the right to:

• know if we hold your information
• know what we use it for
• know what sort of information we hold
• know who we share it with
• know how long we will keep your information
• receive a copy of the information we hold
• have irrelevant information deleted
• have any inaccuracies corrected
• restrict the way we use your information until inaccuracies are corrected
• in some cases, have your information deleted from our records
• where we use your information to send you details of our other products and services, tell us to stop sending the details.

If you have any questions about why we collect your information and how we use it, or:

• if you want a copy of it
• if you are unhappy with the way we are using your information
• you believe we should not be using it
• you would like to know more about a quote you obtained online

please contact us:

The Information Officer
YouDoPet CIC
47 Wigley Bush Lane
Brentwood CM14 5QP
Email:
Tel: 020 7148 3322

If you wish to make a complaint, we will deal with your complaint as quickly as we can.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO).

England

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Online https://ico.org.uk/concerns/handling/
Tel:0303 123 1113

Scotland

Information Commissioner's Office
45 Melville Street 2nd floor, Churchill House
Edinburgh
EH3 7HL
Email:

Wales

Information Commissioner's Office
Churchill Way
Cardiff
CF10 2HH
Tel: 0303 123 1115 Tel: 029 2067 8400
Email:

Northern Ireland

Information Commissioner's Office
3rd Floor
14 Cromac Place
Belfast BT7 2JB
Tel: 028 9027 8757 or 0303 123 1114
Email:

Using our website

We collect personal information directly from you on our website when:

• you fill in a contact or quote form

When you visit our website, we use cookies to improve your online experience. By using cookies, we make it easier for you to manage your account and login details, and applying to join the YouDoPet community. To find out more about cookies and how they are used visit www.aboutcookies.org or www.allaboutcookies.org.
YDPCIC/PN/May 2018

This privacy statement sets out how YouDoPet uses and protects any personal information that you give us when you use this website.

YouDoPet is committed to ensuring that your personal information is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following personal information if you register your business in our pet directory:

name and job title;
address and email address.

Why do we collect your personal information?

We collect your personal information for your and our legitimate business interests and so we can communicate with you if your business is listed in our pet directory.

What we do with the personal information we gather

If you are a sole trader or a partnership, some of your personal information will be included in the pet directory.Your email address is not displayed on the pet directory, but is stored by YouDoPet to communicate with you and we may periodically send emails to you about YouDoPet we think you may find interesting or topical.

You can remove your business listing from the pet directory at any time by emailing or calling 0207 148 3322 and YouDoPet will remove it for you;

If you no longer wish to receive emails from YouDoPet there is an unsubscribe option on each email you receive or you can email or call 0207 148 3322 at any time.

Do we share personal information with anyone else?

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How long do we keep your personal information?

We will only keep your personal information for as long as your business is listed in our pet directory.

When your business is no longer listed we will securely and confidentially destroy your personal information.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The law gives you special rights. You have the right to:

• know if we hold your information
• know what we use it for
• know what sort of information we hold
• know who we share it with
• know how long we will keep your information
• receive a copy of the information we hold
• have irrelevant information deleted
• have any inaccuracies corrected
• restrict the way we use your information until inaccuracies are corrected
• where we use your information to send you information about us, tell us to stop sending the details.

If you have any questions about why we collect your information and how we use it, or:

• if you want a copy of it
• if you are unhappy with the way we are using your information
• you believe we should not be using it

please contact -

The Information Officer
YouDoPet CIC
47 Wigley Bush lane
Brentfwood, Essex CM14 5QP
Telephone: 020 7148 3322
Email:

If you wish to make a complaint about the way we use your information, we will deal with your complaint as quickly as we can.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Online: https://ico.org.uk/concerns/handling/
Tel: 0303 123 1113